FAQ

宿泊・客室

Accommodation and Guestroom

What is the check-in and check-out time?

Check-in time is from 3:00 pm. Check-out time is 10:00 am. We can keep your luggage for early arrival or you can take a seat and wait at the lobby until check-in time.

Can I access to the internet?

Wi-Fi is available at the 2nd floor lobby, lounge and a part of guest rooms.
We don’t have any PC and tablet rental service.

Can you tell me the amenity items and furnishings in guest room?

All rooms are fully equipped with Yukata, face towels, bath towels, shampoo, body soap, toothbrush, shaver, air-conditioner, hair dryer, television, water heater/kettle, refrigerator (empty), safe box and telephone.
※Amenity items may not be attached according to your plan of accommodation.

Is there a bath in the guest rooms?

All rooms have bathroom with toilet. There is no hot spring bath in guest room.

Where can I keep the valuables?

You can keep your valuables in the safe box equipped in your guest room. Or; we can keep them at the front desk.

Can I smoke in the guest room?

Smoking is strictly prohibited in all guest rooms. Smoking area is located on 2nd floor, next to the main entrance door.

Is there any guest room for wheelchair user to freely stay?

Unfortunately, we don’t have any special guest room for wheelchair user. However, they can move around normally in guest room as well as restaurant area. There is a staircase when moving to public hot bath room/ open-air bath room. We have also prepared some wheelchairs available for guests in needs.

食事

Meals

Where can I have my breakfast and dinner?

Your breakfast is at 1st floor restaurant.
Normally, dinner is at 1st floor restaurant. We also provide room service with additional charges.

Could you tell me what kind of meal as for breakfast and dinner?

Breakfast is a Japanese-Western buffet style. Restaurant is open from 7:00 am to 9:00 am. Dinner is a Japanese set menu, we can help to arrange for your dinner to start between 6:30 pm and 8:00 pm upon your request.

Can I wear Yukata when going to the restaurant?

Yes, you can wear Yukata and slippers when moving inside the hotel. Please take your time and relax yourself.

館内施設・設備

Facilities 

Is there any game corner?

There is no table tennis or any game corner. However, Shogi and Mahjong are available for rental with additional fee.

Is there any vending machine?

Yes, you can buy water, juice or beer from vending machine in 2nd floor near Souvenir shop aisle way corner.

Can I take a walk in the garden?

Yes, you can freely take a walk inside our hotel area and surroundings (approximate 20.000 square meters wide). You also can go down to the beach through the banana trail.

Is there any café or lounge?

Lounge is on the 2nd floor lobby. We have prepared a welcome coffee to all guests who staying at the hotel, offer them a chance to spend their luxurious time slowly, taking a coffee break while staring down the spectacular ocean view.

What is the opening time of souvenir shop?

The souvenir shop on 2nd floor is open from 7:00 am to 9:30 pm. You can enjoy your shopping with various local souvenir as well as other miscellaneous goods are fulfilled.

入浴・風呂

Bathing

Could you please tell me the bathing time?

There are large public bath/ open-air bath for men and women respectively.
Bathing time is from 5:00 am to 9:00 pm and from 3:00 pm to 12:00 am. Please feel free to use the shampoo and body soap in the large public bath.

Are there any fixtures such as hair dryer in the bathing room?

There are hair dryer, cotton buds, sterilized combs in the clothing room. Makeup remover, lotion and milk lotion are also placed in the female dressing room. Please bring the towels from your room when going to the public bath.

Please tell me about the hot spring quality.

Our hotel Hot spring is Ibusuki Onsen which flows directly from hot spring source. Its quality is a chloride hot spring which has the content of meta-silicic acid and calcium ion is known to be as top level in the whole country. It is called the hot spring water for beautiful skin. Please enjoy the hot springs and the slowly changing scenery as much as you can.

アクセス・駐車場

Access & Parking

Is there a parking lot?

There are free parking spaces available for about 50 cars. Bus and camping car are welcomed. Guests who come by bicycle/motorbike can park their vehicle near the entrance door. (please follow our staff instruction due to limited parking space)

The access to the hotel (for car)

Go down at Taniyama IC, head south from Route 226 about 40 kilometers, pass the crossroad named “Kokuritsu Byoin Mae”, you will see a convenience store “Lawson” and a large supermarket “Nishimuta” on your left hand. Turn left and go straight, you will see “Ibusuki medical center” on the right, at the same time, you can find the signboard of Ibusuki Royal Hotel on your left, so you just need to turn left and you will arrive at the hotel.

The access to the hotel (for public transportation)

Air plane: There are airport buses start from Kagoshima Airport to Ibusuki JR station.
JR: From Kagoshima Chuo Station, you need to get on a train (Ibusuki-Makurazaki Line) heading to Ibusuki JR station. And from here, please call a taxi and come to the hotel. It takes around 5-6 mins which costs 1000 yen or so.

お子様連れでのご利用

Guidance for guests with children

Can I stay with mu children?

Yes, of course. It would be our pleasure if you choose our hotel to stay for your trip. We are looking forward to welcoming your family to stay here with great memories. We can help to prepare baby basket for small child in advance, but you need to bring along the baby cot or baby chair by yourself.

Please tell me accommodation fare for children.

Elementary school student: same meals as adult + bedding: 100% of adult price.
Elementary school student: children’s meals + bedding: 70% of adult price.
3-6 years old children:
*children’s meals (breakfast included) + bedding: 5500 yen + tax
*children’s meals (breakfast included) + no bedding: 3500 yen + tax
*bedding only: 2000 yen + tax
*no meal + no bedding: 900 yen + tax
Small children under 2 years old are welcomed with no additional fare.
※Yukata and other amenity items are not attached for 3-6 years old children.
Please request separately at the front desk with additional fees

アクティビティ

Activities

Is there a rental bicycle?

We have rental service call “Iburin”. It is a bicycle with electric assist that can be rented at JR Ibusuki station, general tourist information center, main hotels, tourist facilities (600 yen for 2 hours). With this electric assist, you can run around and enjoy comfortable sightseeing without any difficulty.

Is there any massage service?

There are various massage services such as oil treatment, Thai massage, foot refresh, etc… Please feel free to contact us if you have any requirement.

Is there anything that I could experience?

In the hotel facility, there are kilns and shops of black Satsuma ceramic, where you can make a small ceramic product by yourself (with staff’s instruction). It takes about 1 to 2 months to complete, so we will send it to your home after completion.
Besides, instructors of yoga and pole walking are stationed in the hotel so we think it an opportunity for you to experience something which is not usually seen in everyday life. Please try yourself if you find a chance.

その他

Others

Please tell us about convenience facilities in the vicinity.

Supercenter Nishimuta 500 meters, 5 minutes on foot
Lawson convenience store 700 meters, 8 minutes on foot
Cosmos drugstore 1.1 kilometers, 14 minutes on foot
Ibusuki Medical center 450 meters, 4 minutes on foot
Please be informed that there is no restaurant service within walking distance.

Please tell me about how to make payment in case of early departure.

Night shift security staffs are in charge from 10:00 pm to 6:30 am. If you would like to check-out earlier than 6:30 am, please come to the front desk and make your payment before 10:00 pm.

Can I use credit card for payment?

Yes, various credit cards such as VISA, JCB are available. However, please note that some accommodation plans are requested with payment by cash only.

Where can I withdraw the money (from cash card) ?

There are ATMs in Lawson convenience store and Supercenter Nishimuta. No ATM inside the hotel.

Can you keep the luggage for me?

Of course, we can help to keep your luggage before check-in or even after check-out. Also, there is a system (with fee) to carry your luggage to JR Ibusuki station tourist information office.

For shipment package in advance to the hotel.

We will store your luggage at reception desk until check-in. Please fill in the name of stay guest and your arrival date and send it to the following address.
Postal code: 891-0403
Kagoshima-ken Ibusuki-shi Junicho 4232-1
Ibusuki Royal Hotel
<Arrival date> <Guest name>

Can I bring in food and drinks?

Please be understood that you are not allowed to bring in any food or drinks to restaurant and banquet hall. However, you can bring in your room as you please.

Do you have hot sand bath inside the hotel?

There is no hot sand bath facility inside the hotel. We have mini bus sending guests to the Natural hot sand bath center Saraku where is only 5 minutes by bus. No reservation needed, you can go there with Yukata and slippers.

▼Mini shuttle bus timetable
Start from hotel: 4:00 pm~6:30 pm (one bus in every 30 minutes)
Return to hotel: 4:50 pm~7:20 pm (one bus every 30minutes)
▼Bathing fee:
Bathing ticket is 1080 yen
Rental face towel is 120 yen
Rental bath towel is 200 yen
▼Saraku opening time is from 8:30 am to 9:00 pm (cleaning time is 12pm~1pm)

公式HPご予約特典 館内利用券1,000円分プレゼント!! 公式HPご予約特典 館内利用券1,000円分プレゼント!!